Shipping & Return Policy

Return Policy

Our return policy allows limited return of chemical products. For security reasons certain restrictions apply.

Procedure

Fludan must pre-approve all returns. A 30% re-stocking fee will be charged. Requests for returns must be made
within 10 working days. All shipping and insurance costs are to be prepaid to our facilities.

Authorization of Return Number (ARN)

All returns require an Authorization of Return Number (ARN). All other returns will be refused. Please contact our Customer
Service Department to obtain your ARN, which must be prominently displayed on all packages.

Condition of Returned Items

All items that have received an authorization of return from Fludan must be in good condition, new, unused and ready for
resale. All items are subject to an inspection by Fludan. Chemical products having a broken seal will be refused.

Credit for Returned Items

Credit will be issued upon verification of goods and information received

Non-refundable Products

Refrigerated products, special orders, bulk orders and expired products cannot be returned.

Unauthorized Returns

Unauthorized Returns will be refused.

Claims

No insurance will be included on shipments made by Fludan unless otherwise arranged by the purchaser, prior to
shipping. Any claim for damage in transit should be addressed to the carrier.

Any claim for shortage must be made within 5 working days of the date of delivery.

A Customer Service Representative will contact you and advise you on how to proceed with the claim.

Retain all materials in the original packaging until a Fludan representative has approved return or disposal

 

Shipping Policy

All orders are shipped through Canada Post. All shipping and insurance charges are the responsibility of the customer.